Frequently asked questions

We review your website, your visibility in Google, your Google Business Profile and what your closest competitors are doing. You get a short written summary of what is holding you back and what we would fix first. It is genuinely free and there is no obligation — if you take it and fix things yourself, that is fine with us.

Usually within a week or two of agreeing a plan. Website builds get scheduled around existing projects; SEO and social work can normally begin straight away.

Yes — anywhere in the world. Being Harrow-based simply means we can meet you face to face if you are local, which tends to matter most on larger website projects. Everything else works just as well remotely.

Yes, and we do. SEO, web design and social media are delivered over email, video call and shared documents regardless of where you are. The one thing worth checking before we start is language: we work in English, so if your site or campaigns need another language we will tell you honestly whether we are the right fit.

Our working hours are 9am to 6pm UK time, and we will always schedule calls at a time that suits you rather than us — early or late where needed. Day-to-day work runs asynchronously by email, so a time difference rarely slows a project down.

We quote and invoice in pounds sterling. International clients pay by bank transfer or card; your bank handles the conversion. We will always tell you the full price before you commit, so there are no surprises once the exchange rate is applied.

Mostly small and medium businesses — sole traders through to companies with fifty or so staff. If you are a large brand needing a twenty-person team, we are honestly not the right fit and we will say so.

A straightforward brochure site for a small business typically starts around £1,200. Booking systems, e-commerce or custom functionality increase that. You always get a fixed quote before any work begins.

It depends on how competitive your market is and how much needs fixing. We quote after the audit, when we actually know what the job is — quoting before that is guesswork dressed up as a package.

No. Monthly SEO and social work runs on rolling terms with 30 days' notice. We think being easy to leave keeps an agency honest.

No. Your ad spend goes to the platform; our management fee is separate and agreed upfront. You can see exactly what was spent and what it produced.

Three to six months for meaningful movement on competitive terms. Local map-pack results are often much faster — sometimes weeks, once your Google Business Profile is properly set up and verified.

No, and nobody honestly can — no agency controls Google's algorithm. What we can commit to is following Google's own guidelines, fixing what is measurably wrong, and reporting truthfully on what moves.

The map pack is the block of three local businesses with a map that appears at the top of results for searches like "plumber near me". For a local business it is often the single most valuable position in Google, because it sits above the normal results and shows your phone number and reviews.

With your agreement, yes — most SEO work involves changes to page titles, headings, content and technical settings. Nothing goes live without you knowing about it.

Everything that affects whether Google can find, read and trust your pages: site speed, mobile usability, indexing rules, redirects, duplicate content, structured data and internal linking. It is unglamorous and it is usually where the quickest wins are.

Yes, and we build it cleanly — no stacking three page builders, no thirty plugins doing what five could. That is what keeps a site fast and stops it breaking on its own.

Four to six weeks is typical. The usual bottleneck is content — if your text and photos are ready it moves faster. We can write the copy if that is what is holding things up.

Not if it is done properly. We map every old URL to its new equivalent and set up permanent redirects before launch. Skipping that step is one of the most common and most expensive mistakes in a rebuild.

Yes. We hand over with training so you can edit text, swap images and add pages without calling us.

Facebook, Instagram and LinkedIn primarily, with TikTok and YouTube where they genuinely suit the business. We would rather run one platform well than four badly.

Not necessarily. Plenty of local service businesses get more from SEO and a strong Google Business Profile. What you do need is for your profiles to look credible when someone checks you out before calling — and they will check.

Yes — copy, graphics and short video. We will ask for photos of real work where possible; genuine pictures consistently outperform stock imagery.

The person doing the work. We are small and we intend to stay that way — no account manager passing messages to a team you never meet.

Monthly, in plain English: what changed, what it produced, what is next. Plus you can ring us any time in between.

We tell you, and we say why. Sometimes the answer is that the strategy needs changing; occasionally the honest answer is that your money is better spent elsewhere. Rolling terms mean you are never stuck while we work that out.